Privacy Policy

We collect only what we need to run the Service:

• Account information — your email address, and any name or details you choose to give us.
• Activity on Engawa — properties you save, searches you run, filters and alerts you set, and pages you view.
• Concierge and enquiry details — messages you send us and information you share about what you are looking for when you engage the concierge.
• Billing information — if you subscribe, your payment is handled by Stripe. We receive confirmation and subscription status from Stripe but never see or store your full card number.
• Technical data — basic log and device information (such as IP address and browser type) needed to operate and secure the Service.

We use your information to:

• sign you in and keep your account secure (via passwordless email links);
• provide the Service — save your properties, run searches, and send the alerts you request;
• process your subscription and send transactional messages such as receipts and sign-in links;
• operate the concierge and, where you ask us to, connect you with licensed local agents;
• respond to your enquiries and provide support;
• maintain, secure, and improve the Service, and comply with our legal obligations.

We send transactional emails because they are necessary to provide the Service. Any promotional email is optional and includes an unsubscribe link.

We do not sell your personal information. We share it only in these circumstances:

• Licensed local agents — when you engage the concierge or ask to be connected, we share the details needed to help with your enquiry.
• Service providers that operate the Service on our behalf, including Stripe (payments), Resend (email delivery), Vercel (hosting), and Neon (database). They may process your data only on our instructions.
• Legal and safety reasons — where required by law, or to protect the rights, safety, or property of Engawa, our users, or the public.
• Business transfers — as part of a merger, acquisition, or sale of assets, subject to this policy.

We use a small number of cookies and similar technologies that are needed to sign you in and keep the Service working, and we may use privacy-respecting analytics to understand how the Service is used and improve it. You can control or disable cookies in your browser settings, though some features may not work without them.

We keep your personal information for as long as your account is active or as needed to provide the Service, and afterwards only as long as necessary to meet legal, accounting, or dispute-resolution requirements. When it is no longer needed, we delete or anonymise it.

We use technical and organisational measures — including encrypted connections and passwordless sign-in — to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Engawa serves people around the world, and our providers may process data in countries other than yours. Where we transfer personal data across borders, we take steps to ensure it remains protected in line with this policy and applicable law.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, email us and we will respond within the time required by law.

You can unsubscribe from promotional email at any time using the link in the message. You can also cancel your subscription and request deletion of your account from your membership page.

The Service is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, take reasonable steps to notify you. The latest version will always be posted on this page.

For any question about this policy or your data, email hello@engawahomes.com.